Return, Exchange & Refund Policy

 

At Umin, we strive to provide you with the best possible vaping experience. However, due to the nature of our vape products, we are unable to offer returns or exchanges on any items once purchased, unless they meet the conditions specified in this policy. This includes unopened and opened e-liquids, mods, coils, and tanks.

We understand this policy may differ from others, and to ensure you make informed decisions, we highly recommend:

  • Thoroughly reviewing product descriptions:
    Pay close attention to details like flavor profiles, nicotine strengths, and device compatibility for e-liquids, pods, coils, and tanks.
  • Utilizing our product filters and descriptions:
    We offer a wide variety of vape products to cater to different preferences.
  • Contacting our knowledgeable staff:
    If you have any questions about e-liquids, mods, coils, tanks, or other vaping supplies before your purchase, feel free to reach out via email (shopumin@gmail.com) or WhatsApp (+6014 217 7338).

By placing an order, you acknowledge and agree to this Return, Exchange & Refund Policy.

 

Claims for DOA (Dead On Arrival) or non-functioning product.

To ensure a smooth resolution for defective items, please inspect your order upon arrival. If you encounter a damaged or non-functioning product (DOA) within 48 hours upon receiving the product, please contact us with a detailed description and photos/videos via email (shopumin@gmail.com) or WhatsApp (+6014 217 7338) along with your order number. Upon reporting the issue to us, we will provide you with instructions for returning the item within 7 days. We'll offer a replacement for the same product upon inspection, or a refund/alternate product if unavailable.

 

Damages

Uminpod takes pride in carefully packaging your orders. However, in the unlikely event your shipment arrives damaged or lost, please follow these steps:

  • Damaged Items:
    If your order arrives damaged, please contact the shipping carrier directly to file a claim. To ensure a smooth claim process, retain all packaging materials and the damaged goods.
  • Lost Parcels:
    Should your package be lost during transit, you can file a claim with the courier company. We are happy to assist you with this process if needed.

 

Incorrect Items:

To ensure a prompt resolution for receiving incorrect items, please follow these steps:

  • Report:
    Kindly notify us within 48 hours of receiving your order if you've received an incorrect item.
  • Return:
    Please return the unopened and unused item in its original packaging within 7 days of contacting us.
  • Inspection and Resolution:
    Upon receiving the returned item and verifying the mistake, we will offer one of the following options:
    • Replacement: We'll send you the correct item, subject to availability.
    • Alternate Selection: If the correct item is unavailable, we can offer a substitute product of your choice (subject to stock availability).
    • Refund: If the correct item is no longer available, we will issue a full refund to you.

 

30-Day Limited Warranty

Umin offers a 30-Day Limited Warranty on all products (unless otherwise specified). This warranty covers manufacturing defects and material failures for a period of 30 days from the order date.

 

What the Warranty Does Not Cover:

  • Damage caused by misuse, improper use, or use not in accordance with the manufacturer's instructions.
  • Normal wear and tear.
  • Transportation Damage or damage incurred during shipping, which would typically be covered by the shipping carrier.

 

Warranty Claims:

To initiate a warranty claim, please contact our customer service team via email (shopumin@gmail.com) or WhatsApp (+6014 217 7338) within 30 days of your order date.

 

Return and Replacement Process:

  • Upon receiving your returned item and verifying the warranty claim, we will offer one of the following options, subject to stock availability:
    • Replacement:
      We will send you a replacement of the original item free of charge.
    • Refund:
      If a replacement is unavailable, we will issue a full refund to your original payment method.
    • Exchange:
      We can offer an exchange for a different product of your choice (subject to stock availability).

 

Return Requirements:

  • All returned items must be in their original packaging with all included components.
  • Starter kits and sets must be returned complete with all originally included items.
  • Return shipping costs are non-refundable unless you received the wrong item(s).

By placing an order, you acknowledge and agree to this 30-Day Limited Warranty.

 

Return Shipping Costs:

  • Customers are responsible for covering the shipping cost of the returned items to Umin.
  • Upon receiving and approving your return, we will cover the shipping cost of replacement items.

 

Cancellation Policy:

At Umin, we strive for order accuracy to ensure a smooth vaping experience. Please note that once your order is placed, we are unable to process cancellations.